Help and Support

Privacy Policy

This Privacy Policy is effective May 25, 2018.

Cloudrun Inc, a Florida Corporation ("Cloudrun", or the “Company”, or "We") cares about the privacy of your information. This Privacy Statement describes the Cloudrun website privacy practices.

1. Web Sites Covered

This Privacy Statement covers the information practices of cloudrun.co. It also covers any subdomains cloudrun.co. Collectively these are referred to as Cloudrun’s "websites".

2. Information We Collect

Cloudrun provides multiple services that are collectively referred to as the "Services". Cloudrun collects information from individuals who visit the websites ("Visitors") and individuals who register to use the Services ("Customers"). When expressing an interest in obtaining additional information about the Services or registering to use the Services, Cloudrun requires you to provide the Company with your name and email address ("Required Contact Information"). When registering for the Services, you must provide the Company with billing information such as billing name, address, and credit card number ("Billing Information"). While we do not explicitly store your billing information, we do store an unidentifiable unique key that lets as access your payment method for billing purposes. Contact and Billing Information are referred to collectively as "Data About Cloudrun Customers". Cloudrun may also collect information about your use of the websites through the tools, such as cookies and Web beacons (“Web Sites Navigational Information”). Web Sites Navigational Information may include the name and language of your browser, your Internet Protocol (“IP”) address, and the actions you take on the Company’s websites.

3. Use of Information Collected

The Company may use Data About Cloudrun Customers to perform and improve the Services. For example, if you subscribe to e-mail updates or register for the Services, we may the information provided to contact you about your interest in the Services, or to inform you about the Company, its partners, news, or events. Cloudrun uses the Billing information solely to check the financial qualifications of prospective Customers and to collect payment for the Services. We may also use Web Sites Navigational Information alone or in combination with Data About Cloudrun Customers to provide personalized information about the Company.

4. Web Sites Navigational Information

Cloudrun may use information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s websites. This section describes the types of Web Sites Navigational Information that may be collected on the Company’s websites and how this information may be used.

4.1 Cookies

Cloudrun may use cookies to make interactions with the Company’s websites easy and meaningful. When you visit the Company’s websites, Cloudrun’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you, but merely recognize your Web browser. Unless you choose to identify yourself to Cloudrun, either by responding to a promotional offer, opening an account, or filling out a Web form, you remain anonymous to the Company. Cloudrun may use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. If you have chosen to identify yourself to Cloudrun, the Company may use session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Services, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests. Session cookies are required to use the Services. Cloudrun may use persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s websites. When you purchase the Services or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s websites, but you will not be able to successfully use the Services. Cloudrun may use information from session and persistent cookies in combination with Data About Cloudrun Customers to provide you with information about the Company and the Services.

4.2 Web Beacons

Cloudrun uses Web beacons alone or in conjunction with cookies to compile information about your usage of the Company’s websites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular websites tied to the Web beacon, and a description of a websites tied to the Web beacon. For example, Cloudrun may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s websites. Cloudrun uses Web beacons to operate and improve the Company’s websites and email communications. Cloudrun may use information from Web beacons in combination with Data About Cloudrun Customers to provide you with information about the Company and the Services.

4.3 Flash Cookies

Cloudrun may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our sites to personalize your visit. Third parties, with whom the Company partners to provide certain features on our sites or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.

4.4 IP Addresses

When you visit Cloudrun’s websites, the Company collects your IP addresses to track and aggregate non-personal information. For example, Cloudrun uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s websites.

4.5 Third Party Cookies

Cloudrun may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s websites. Cloudrun may also use other third-party cookies to track the performance of Company advertisements. This process also helps us manage and track the effectiveness of our marketing efforts.

5. Public Forums, Refer a Friend, and Customer Testimonials

Cloudrun may provide bulletin boards, blogs, or chat rooms on the Company’s websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Cloudrun is not responsible for the personal information you choose to submit in these forums. Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s websites. When using the referral program, the Company requests the friend’s name and email address. Cloudrun will automatically send the friend a one-time email inviting him or her to visit the Company’s websites. Cloudrun may post a list of Customers and testimonials on the Company’s websites that contain information such as Customer name, title, name of employer, and/or photograph. Cloudrun will always obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of Information Collected

Cloudrun does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

For any processes regarding payments we use the services of Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, USA. Regarding any processes of payments we do not receive, collect and/or store any payment data. Stripe will use such data for the purpose of managing the payments relating to our services. Stripe, Inc. is certified according to the EU-US agreement “Privacy Shield”. The “Privacy Shield” is an agreement between the European Union (EU) and the USA to ensure compliance with European data protection standards in the USA. For further information please refer to Stripe's Privacy Policy.

Cloudrun reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or other legal process.

7. International Transfer of Information Collected

Cloudrun may transfer and access Data About Cloudrun Customers from around the world, including the United States. This Privacy Statement shall apply even if Cloudrun transfers Data About Cloudrun Customers to other countries.

8. Communications Preferences

Cloudrun offers Customers and Visitors who provide contact information a means to choose how Cloudrun communicates with them. You may send a request specifying your communications preferences to help@cloudrun.co. You cannot opt out of receiving transactional emails related to your account with Cloudrun or the Services, as they are necessary for proper operation of the Service.

9. Correcting, Updating, and Deleting Your Information

You may update or change your information by logging in to your accounts at cloudrun.co. You may delete all your personal information by contacting us at help@cloudrun.co. Requests to access, change, or delete your information will be handled within 30 days.

10. Security

Cloudrun uses appropriate administrative, technical, and physical security measures to protect Data About Cloudrun Customers.

11. Changes to this Privacy Statement

We reserve the right to change this Privacy Statement at any time. We will provide notification of the material changes to this Privacy Statement through our websites prior to the changes taking effect.

12. Contacting Us

Please direct any questions about this Privacy Statement or our information practices to help@cloudrun.co.